SAY SORRY SINCERELY
ADMIT FAULT
UNDERSTAND FEELINGS
OFFER REPAIR
PROMISE CHANGE
MORE DETAILED
SAY SORRY WITH HONESTY
ADMIT FAULT CLEARLY
UNDERSTAND THEIR FEELINGS
OFFER SPECIFIC REPAIRS
PROMISE TO CHANGE BEHAVIOR
CONSISTENT FOLLOW-UP ACTIONS
EXAMPLES
SAY SORRY WITH HONESTY: “I’m truly sorry for hurting you.”
ADMIT FAULT CLEARLY: “I was wrong to ignore your feelings.”
UNDERSTAND THEIR FEELINGS: “I see how deeply this upset you.”
OFFER SPECIFIC REPAIRS: “I’ll make it up by planning a special evening for us.”
PROMISE TO CHANGE BEHAVIOR: “I will listen more and be more considerate.”
CONSISTENT FOLLOW-UP ACTIONS: “I’ll check in regularly to ensure we’re on track.”
